TERMS OF SERVICE

Our website is intended to help you. We make every effort to maintain current, accurate information. We appreciate your understanding should any of the information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!

PRIVACY POLICY

Thank you for reviewing our policies regarding any personal information you may choose to provide at our website. We take your privacy very seriously and carefully protect any and all information entrusted to us. We only collect information that helps us serve you better and that you voluntarily provide. We do not share your information with anyone else unless you've approved of such sharing in advance.

What information we collect

The following types of information may be collected at this website (if you volunteer it):

your email address
your first and last name
your street address, city, state and ZIP Code
pertinent information specific to an event or activity (where relevant)

Third-party service providers

We sometimes use other companies to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

More about email & postal addresses

If you supply us with your email and/or postal addresses, and do not specify otherwise, you may receive periodic messages from us with information on new products, services or upcoming events.

If, later, you decide you no longer wish to receive such messages, you may let us know by sending an e-mail, calling or writing us. To ensure we correctly identify you (many names are similar), please be sure to include your complete name and address and all email addresses that may be associated with your record. This helps us accurately locate your information in our file. Such information will only be used to comply with your request.

If you would like to see your contact information we have on file, please stop in or let us know to what address you'd like us to send a copy.

Periodic updates

Please check this page for periodic updates on our policies regarding any personal information you've provided to us via our website. Thank you for visiting us online. We appreciate the opportunity to serve you.

RETURN POLICY

If, for any reason, you are not satisfied with your purchase.  

If you are at all unsatisfied with your purchase, you may return the item(s) in its original form (unused, with packaging) within 7 business days of receiving your order for a full refund, less shipping costs.

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Please Immediately Inspect your purchase upon delivery.

Shipping Damages noted after 7 days cannot be submitted for claim.

Please retain all packaging and send photos if possible in an e-mail attachment to info@vivosbikes.com